eConsult works as a digital gateway to a GP practice, allowing clinicians to determine the right care pathway more efficiently for patients, benefiting the GP practices by releasing capacity and reducing costs. eConsult is driven by a proprietary, clinician led bank of 10,000+ questions produced using evidence-based medicine, NICE guidance, Clinical Knowledge Summaries and NHS.UK sources. It efficiently records patient details, case history, symptoms, and provides them to the GP in a concise format where they are processed in 2-3 minutes. Research shows that 70% of requests are closed without the need for a face-to-face appointment.
Rapid adoption of eConsult’s solution has been aided by the introduction of centralised government funding for online consultation in 2016 and more recently the COVID-19 pandemic has dramatically increased the need for digital triage systems leading to an acceleration in uptake.
As well as continuing to support the dominant position in NHS primary care, the investment will support the rollout of the Company’s Urgent and Emergency Care tool, eTriage, and outpatient triage tool, eSpecialist. eTriage is designed to automatically check-in and prioritise patients upon arrival to an Emergency Department, identifying sick patients earlier, reducing the waiting time and ensuring that any red flags are immediately re-directed to the appropriate emergency care. eConsult is also advancing with its additional product, eSpecialist, which is intended to improve the efficiency of outpatient appointments and allow a joined-up service through primary and secondary care.